{"id":15,"date":"2018-03-07T14:12:23","date_gmt":"2018-03-07T19:12:23","guid":{"rendered":"https:\/\/asiksas.com\/?page_id=15"},"modified":"2025-07-11T17:47:39","modified_gmt":"2025-07-11T22:47:39","slug":"formulario-pqrs","status":"publish","type":"page","link":"https:\/\/asiksas.com\/en\/formulario-pqrs\/","title":{"rendered":"Formulario PQRS"},"content":{"rendered":"<style>.kb-row-layout-id15_e6a5e1-06 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id15_e6a5e1-06 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id15_e6a5e1-06 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:85px;padding-bottom:85px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id15_e6a5e1-06{background-color:#e6e6e6;}.kb-row-layout-id15_e6a5e1-06 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id15_e6a5e1-06 .kt-row-layout-bottom-sep{height:40px;}.kb-row-layout-id15_e6a5e1-06 .kt-row-layout-bottom-sep svg{width:100%;}.kb-row-layout-id15_e6a5e1-06 .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){.kb-row-layout-id15_e6a5e1-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id15_e6a5e1-06 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){.kb-row-layout-id15_e6a5e1-06 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-id15_e6a5e1-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id15_e6a5e1-06 .kt-row-layout-bottom-sep{height:px;}.kb-row-layout-id15_e6a5e1-06 .kt-row-layout-bottom-sep svg{width:%;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id15_e6a5e1-06 alignfull kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column15_63df55-c7 > .kt-inside-inner-col,.kadence-column15_63df55-c7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15_63df55-c7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15_63df55-c7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15_63df55-c7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15_63df55-c7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15_63df55-c7{position:relative;}@media all and (max-width: 1024px){.kadence-column15_63df55-c7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15_63df55-c7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15_63df55-c7 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15_c55f52-b3, .wp-block-kadence-advancedheading.kt-adv-heading15_c55f52-b3[data-kb-block=\"kb-adv-heading15_c55f52-b3\"]{text-align:center;font-size:2.2rem;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_c55f52-b3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_c55f52-b3[data-kb-block=\"kb-adv-heading15_c55f52-b3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_c55f52-b3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_c55f52-b3[data-kb-block=\"kb-adv-heading15_c55f52-b3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading15_c55f52-b3, .wp-block-kadence-advancedheading.kt-adv-heading15_c55f52-b3[data-kb-block=\"kb-adv-heading15_c55f52-b3\"]{font-size:1.5rem;}}<\/style>\n<h1 class=\"kt-adv-heading15_c55f52-b3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_c55f52-b3\">PETICIONES, QUEJAS, RECLAMOS Y SUGERENCIAS<\/h1>\n\n\n<style>.kadence-column15_4fae84-97{max-width:650px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column15_4fae84-97{-webkit-flex:0 1 650px;flex:0 1 650px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column15_4fae84-97 > .kt-inside-inner-col,.kadence-column15_4fae84-97 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15_4fae84-97 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15_4fae84-97 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15_4fae84-97 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15_4fae84-97 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15_4fae84-97{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column15_4fae84-97{-webkit-flex:0 1 650px;flex:0 1 650px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column15_4fae84-97 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column15_4fae84-97{max-width:650px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column15_4fae84-97 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15_4fae84-97 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15_29b2d3-2c, .wp-block-kadence-advancedheading.kt-adv-heading15_29b2d3-2c[data-kb-block=\"kb-adv-heading15_29b2d3-2c\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_29b2d3-2c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_29b2d3-2c[data-kb-block=\"kb-adv-heading15_29b2d3-2c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_29b2d3-2c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_29b2d3-2c[data-kb-block=\"kb-adv-heading15_29b2d3-2c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15_29b2d3-2c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_29b2d3-2c\">Para nosotros es muy importante contar con usted. En procura de mejorar nuestros servicios, en nuestro sitio web usted podr\u00e1 registrar sus solicitudes, quejas, reclamos y\/o sugerencias.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id15_274e0c-84 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id15_274e0c-84 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id15_274e0c-84 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:950px;margin-left:auto;margin-right:auto;padding-top:100px;padding-bottom:100px;grid-template-columns:minmax(0, calc(55% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(45% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id15_274e0c-84 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id15_274e0c-84 .kt-row-layout-bottom-sep{height:100px;}.kb-row-layout-id15_274e0c-84 .kt-row-layout-bottom-sep svg{width:100%;}.kb-row-layout-id15_274e0c-84 .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}.kb-row-layout-id15_274e0c-84 .kt-row-layout-top-sep{height:25px;}.kb-row-layout-id15_274e0c-84 .kt-row-layout-top-sep svg{width:80%;}.kb-row-layout-id15_274e0c-84 .kt-row-layout-top-sep svg{fill:#e6e6e6!important;}@media all and (max-width: 1024px){.kb-row-layout-id15_274e0c-84 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id15_274e0c-84 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){.kb-row-layout-id15_274e0c-84 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-id15_274e0c-84 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id15_274e0c-84 .kt-row-layout-bottom-sep{height:px;}.kb-row-layout-id15_274e0c-84 .kt-row-layout-bottom-sep svg{width:%;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id15_274e0c-84 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-top-sep kt-row-sep-type-littri\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M500,2l25,98l-50,0l25,-98Z\" \/><\/svg><\/div><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column15_e82c91-fe > .kt-inside-inner-col,.kadence-column15_e82c91-fe > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15_e82c91-fe > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15_e82c91-fe > .kt-inside-inner-col{flex-direction:column;}.kadence-column15_e82c91-fe > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15_e82c91-fe > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15_e82c91-fe{position:relative;}@media all and (max-width: 1024px){.kadence-column15_e82c91-fe > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15_e82c91-fe > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15_e82c91-fe inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15_c7ff4b-bb, .wp-block-kadence-advancedheading.kt-adv-heading15_c7ff4b-bb[data-kb-block=\"kb-adv-heading15_c7ff4b-bb\"]{font-size:1.4rem;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_c7ff4b-bb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_c7ff4b-bb[data-kb-block=\"kb-adv-heading15_c7ff4b-bb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_c7ff4b-bb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_c7ff4b-bb[data-kb-block=\"kb-adv-heading15_c7ff4b-bb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading15_c7ff4b-bb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_c7ff4b-bb\">PETICI\u00d3N O DERECHO DE PETICI\u00d3N<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_c6add6-f1, .wp-block-kadence-advancedheading.kt-adv-heading15_c6add6-f1[data-kb-block=\"kb-adv-heading15_c6add6-f1\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_c6add6-f1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_c6add6-f1[data-kb-block=\"kb-adv-heading15_c6add6-f1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_c6add6-f1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_c6add6-f1[data-kb-block=\"kb-adv-heading15_c6add6-f1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15_c6add6-f1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_c6add6-f1\">Es aquel derecho que tiene toda persona para solicitar o reclamar ante ASIK por razones de inter\u00e9s general o inter\u00e9s particular, para elevar solicitudes respetuosas de informaci\u00f3n y\/o consulta y para obtener pronta resoluci\u00f3n de las mismas.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_ea6f32-2f, .wp-block-kadence-advancedheading.kt-adv-heading15_ea6f32-2f[data-kb-block=\"kb-adv-heading15_ea6f32-2f\"]{padding-top:20px;font-size:1.4rem;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_ea6f32-2f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_ea6f32-2f[data-kb-block=\"kb-adv-heading15_ea6f32-2f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_ea6f32-2f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_ea6f32-2f[data-kb-block=\"kb-adv-heading15_ea6f32-2f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading15_ea6f32-2f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_ea6f32-2f\">QUEJA<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_ec47a6-14, .wp-block-kadence-advancedheading.kt-adv-heading15_ec47a6-14[data-kb-block=\"kb-adv-heading15_ec47a6-14\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_ec47a6-14 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_ec47a6-14[data-kb-block=\"kb-adv-heading15_ec47a6-14\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_ec47a6-14 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_ec47a6-14[data-kb-block=\"kb-adv-heading15_ec47a6-14\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15_ec47a6-14 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_ec47a6-14\">Insatisfacci\u00f3n con el servicio Reclamo Insatisfacci\u00f3n por la prestaci\u00f3n de un servicio deficiente, retraso, desatenci\u00f3n o deficiencia en los servicios prestados por ASIK.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_db77ea-76, .wp-block-kadence-advancedheading.kt-adv-heading15_db77ea-76[data-kb-block=\"kb-adv-heading15_db77ea-76\"]{padding-top:20px;font-size:1.4rem;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_db77ea-76 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_db77ea-76[data-kb-block=\"kb-adv-heading15_db77ea-76\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_db77ea-76 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_db77ea-76[data-kb-block=\"kb-adv-heading15_db77ea-76\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading15_db77ea-76 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_db77ea-76\">RECLAMO<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_e349c5-de, .wp-block-kadence-advancedheading.kt-adv-heading15_e349c5-de[data-kb-block=\"kb-adv-heading15_e349c5-de\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_e349c5-de mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_e349c5-de[data-kb-block=\"kb-adv-heading15_e349c5-de\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_e349c5-de img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_e349c5-de[data-kb-block=\"kb-adv-heading15_e349c5-de\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15_e349c5-de wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_e349c5-de\">Si va a hacer un reclamo, por favor descargar este documento, diligenciarlo y enviarlo por el formulario que se presenta a continuaci\u00f3n.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_6a931a-da, .wp-block-kadence-advancedheading.kt-adv-heading15_6a931a-da[data-kb-block=\"kb-adv-heading15_6a931a-da\"]{padding-top:20px;font-size:1.4rem;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_6a931a-da mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_6a931a-da[data-kb-block=\"kb-adv-heading15_6a931a-da\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_6a931a-da img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_6a931a-da[data-kb-block=\"kb-adv-heading15_6a931a-da\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading15_6a931a-da wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_6a931a-da\">SUGERENCIA<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_84dea2-d7, .wp-block-kadence-advancedheading.kt-adv-heading15_84dea2-d7[data-kb-block=\"kb-adv-heading15_84dea2-d7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_84dea2-d7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_84dea2-d7[data-kb-block=\"kb-adv-heading15_84dea2-d7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_84dea2-d7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_84dea2-d7[data-kb-block=\"kb-adv-heading15_84dea2-d7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15_84dea2-d7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_84dea2-d7\">Recomendaci\u00f3n o propuesta para el mejoramiento de los servicios, funciones, metas y objetivos de ASIK.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column15_4cd2da-2f > .kt-inside-inner-col,.kadence-column15_4cd2da-2f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15_4cd2da-2f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15_4cd2da-2f > .kt-inside-inner-col{flex-direction:column;}.kadence-column15_4cd2da-2f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15_4cd2da-2f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15_4cd2da-2f{position:relative;}@media all and (max-width: 1024px){.kadence-column15_4cd2da-2f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15_4cd2da-2f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15_4cd2da-2f inner-column-2\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/asiksas.com\/wp-content\/uploads\/Support.svg\" alt=\"\" class=\"wp-image-428\" style=\"width:242px;height:224px\"\/><\/figure>\n<\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_7941fc-3a, .wp-block-kadence-advancedheading.kt-adv-heading15_7941fc-3a[data-kb-block=\"kb-adv-heading15_7941fc-3a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_7941fc-3a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_7941fc-3a[data-kb-block=\"kb-adv-heading15_7941fc-3a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_7941fc-3a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_7941fc-3a[data-kb-block=\"kb-adv-heading15_7941fc-3a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15_7941fc-3a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_7941fc-3a\">ASIK ha dispuesto como parte de su sistema de gesti\u00f3n de acuerdo a la norma ISO\/IEC 17020:2012 15-OIN-022 un procedimiento para interponer quejas y apelaciones, el cual se encuentra descrito&nbsp;para su consulta en el siguiente link:<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns15_ca04c9-54, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns15_ca04c9-54, .wp-block-kadence-advancedbtn.kb-btns15_ca04c9-54, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns15_ca04c9-54{margin-top:25px;margin-bottom:25px;}.wp-block-kadence-advancedbtn.kb-btns15_ca04c9-54{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns15_ca04c9-54 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns15_ca04c9-54\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button{color:var(--global-palette9, #ffffff);background:var(--global-palette2, #2B6CB0);border-top-left-radius:8px;border-top-right-radius:8px;border-bottom-right-radius:8px;border-bottom-left-radius:8px;border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button:focus{color:var(--global-palette2, #2B6CB0);background:var(--global-palette9, #ffffff);border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}.wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn15_bf0dff-b1.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn15_bf0dff-b1 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/asiksas.com\/wp-content\/uploads\/P-GC-05-Quejas-y-Apelaciones-V6.pdf\"><span class=\"kt-btn-inner-text\">Descargar<\/span><\/a><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_da3ab0-f7, .wp-block-kadence-advancedheading.kt-adv-heading15_da3ab0-f7[data-kb-block=\"kb-adv-heading15_da3ab0-f7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_da3ab0-f7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_da3ab0-f7[data-kb-block=\"kb-adv-heading15_da3ab0-f7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_da3ab0-f7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_da3ab0-f7[data-kb-block=\"kb-adv-heading15_da3ab0-f7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15_da3ab0-f7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_da3ab0-f7\">Consulte el estado de su queja, a trav\u00e9s de la l\u00ednea de atenci\u00f3n:\u00a0<a href=\"tel:6053868961\" data-type=\"tel\" data-id=\"tel:6053112430\"><a href=\"tel:6053868961\">6053868961<\/a><\/a>.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id15_633aff-b5 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id15_633aff-b5 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id15_633aff-b5 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:720px;margin-left:auto;margin-right:auto;padding-top:80px;padding-bottom:80px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id15_633aff-b5{background-image:url('https:\/\/asiksas.com\/wp-content\/uploads\/Paisaje-Retie-3.jpg');background-size:cover;background-position:50% 90%;background-attachment:fixed;background-repeat:no-repeat;}.kb-row-layout-id15_633aff-b5 > .kt-row-layout-overlay{opacity:0.40;background-color:var(--global-palette9, #ffffff);}@media all and (max-width: 1024px), only screen and (min-device-width: 1024px) and (max-device-width: 1366px) and (-webkit-min-device-pixel-ratio: 2) and (hover: none){.kb-row-layout-id15_633aff-b5{background-attachment:scroll;}}@media all and (max-width: 1024px){.kb-row-layout-id15_633aff-b5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id15_633aff-b5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id15_633aff-b5 alignfull kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column15_26c848-d2 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kadence-column15_26c848-d2 > .kt-inside-inner-col,.kadence-column15_26c848-d2 > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column15_26c848-d2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15_26c848-d2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15_26c848-d2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15_26c848-d2 > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column15_26c848-d2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15_26c848-d2{position:relative;}@media all and (max-width: 1024px){.kadence-column15_26c848-d2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15_26c848-d2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15_26c848-d2 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.kadence-column15_ee1b62-94 > .kt-inside-inner-col{display:flex;}.kadence-column15_ee1b62-94 > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column15_ee1b62-94 > .kt-inside-inner-col,.kadence-column15_ee1b62-94 > .kt-inside-inner-col:before{border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;}.kadence-column15_ee1b62-94 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15_ee1b62-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column15_ee1b62-94 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column15_ee1b62-94{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column15_ee1b62-94{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column15_ee1b62-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column15_ee1b62-94 > .kt-inside-inner-col{background-color:var(--global-palette2, #2B6CB0);}.kadence-column15_ee1b62-94 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15_ee1b62-94{position:relative;}.kadence-column15_ee1b62-94, .kt-inside-inner-col > .kadence-column15_ee1b62-94:not(.specificity){margin-bottom:20px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column15_ee1b62-94{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column15_ee1b62-94{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column15_ee1b62-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column15_ee1b62-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column15_ee1b62-94{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column15_ee1b62-94{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column15_ee1b62-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column15_ee1b62-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15_ee1b62-94 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15_1ab82f-80, .wp-block-kadence-advancedheading.kt-adv-heading15_1ab82f-80[data-kb-block=\"kb-adv-heading15_1ab82f-80\"]{text-align:center;font-size:1.3rem;font-weight:700;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_1ab82f-80 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_1ab82f-80[data-kb-block=\"kb-adv-heading15_1ab82f-80\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_1ab82f-80 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_1ab82f-80[data-kb-block=\"kb-adv-heading15_1ab82f-80\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15_1ab82f-80 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading15_1ab82f-80\">Formulario de Peticiones, Quejas, Reclamos y Sugerencias<\/p>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15_7c870f-1b, .wp-block-kadence-advancedheading.kt-adv-heading15_7c870f-1b[data-kb-block=\"kb-adv-heading15_7c870f-1b\"]{margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading15_7c870f-1b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15_7c870f-1b[data-kb-block=\"kb-adv-heading15_7c870f-1b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15_7c870f-1b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15_7c870f-1b[data-kb-block=\"kb-adv-heading15_7c870f-1b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15_7c870f-1b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading15_7c870f-1b\">Diligencie el siguiente formulario:<\/p>\n\n\n<div class='fluentform ff-default fluentform_wrapper_3  ff_guten_block ff_guten_block-3 ffs_default_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ff_has_v3_recptcha ffs_default\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" data-recptcha_key=\"6Le7qi4sAAAAAAYYTJHHWue43H5l4z62XggNDEOU\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">PQRS<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='15' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"ef27a1cb2d\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/15\" \/><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label   aria-label=\"Tipo de solicitud\">Tipo de solicitud<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_903a3b41647a19bc65106c2ed89743df'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Petici\u00f3n\"  id='input_radio_903a3b41647a19bc65106c2ed89743df' aria-label='Petici\u00f3n' aria-invalid='false' aria-required=true> <span>Petici\u00f3n<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_033a7675f20357c9dec80fa55c240db1'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Queja\" 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